Returns & Exchanges
At The American Store, we strive to ensure every snack and pantry staple arrives in perfect condition; however, due to the perishable nature of our products, we only offer returns or replacements for items that are damaged, expired, or incorrect upon arrival.
Inspect Your Order
Thoroughly check your package upon delivery for any signs of transit damage or missing items from your grocery list.
Capture Evidence
Take clear photographs of the damaged goods, the shipping label, and the packaging to help us expedite your claim process.
Contact Support
Email our customer service team within 48 hours of delivery with your order number and the attached photos for review.
Receive Resolution
Once your claim is approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing